Unlocking Opportunities: Join Harambee’s Work Integrated Learnership Programme
Are you passionate about customer service and driven to help others? Do you want to gain valuable skills, earn work experience, and receive a stipend while making a real impact on the lives of young South Africans? Harambee Youth Employment Accelerator’s Work Integrated Learning Programme is looking for dynamic, curious, and positive young people to join their Contact Centre Work Experience Programme. This opportunity is perfect for those who are eager to grow, learn, and assist other young individuals facing employment challenges.
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What is Harambee?
Harambee is a not-for-profit social enterprise focused on addressing one of South Africa’s biggest challenges: youth unemployment. By forming partnerships with businesses, government, and other organizations, Harambee works to break down the barriers that prevent millions of young South Africans from accessing jobs. Through its innovative approach, Harambee has built the SA Youth platform, a national initiative that connects youth with earning and learning opportunities. To date, Harambee has supported over 4.4 million job seekers and helped to create more than 900,000 work opportunities.
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Position Overview: Contact Centre Guide
The Work Integrated Learning Programme offers a one-year work experience opportunity as a Contact Centre Guide. In this role, you will play a crucial part in supporting young work seekers and entrepreneurs as they navigate their journey toward employment. Through telephonic and email-based interactions, you will provide meaningful guidance and practical advice, helping them overcome obstacles to secure work or grow their businesses.
You’ll not only gain valuable contact centre experience but also be a part of a mission-driven team making a significant impact on youth unemployment in South Africa.
Key Responsibilities of a Contact Centre Guide
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As part of the Harambee contact centre team, your primary responsibilities will include:
- Supporting Young Work Seekers: You’ll engage with youth and entrepreneurs via phone calls and emails, offering them tailored advice and guidance based on their unique challenges and needs.
- Active Listening and Problem-Solving: With empathy and understanding, you will listen to the concerns of young job seekers and entrepreneurs, and respond with practical solutions that can help them overcome their hurdles.
- Continuous Improvement: Working alongside team leaders, you will contribute ideas and feedback to improve contact centre processes and the overall experience for the people you serve.
- Learning and Development: As a learner, you will attend training modules designed to enhance your skill set, equipping you with the tools to provide even better service and grow in your career.
- Adhering to Harambee’s Values: Throughout your work, you will uphold Harambee’s values, ensuring that every interaction is professional, empathetic, and driven by a commitment to helping others.
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What You Need to Succeed
To thrive in this role, there are several key skills and qualities you will need:
- Communication Skills: You must have strong verbal and written communication skills in English. If you are fluent in Afrikaans, this will be an added advantage.
- Computer Literacy: Basic computer skills, including the ability to type efficiently and manage digital tools, are essential for this role.
- Multi-Tasking and Time Management: The ability to juggle multiple tasks and manage your time effectively is critical to handling the volume of calls and emails you will receive.
- Problem-Solving Skills: You should have a knack for understanding challenges and coming up with practical, actionable solutions that help others succeed.
- Empathy and Patience: This role requires a genuine care for others and the ability to remain calm under pressure, especially when dealing with challenging situations or frustrated individuals.
- Teamwork and Commitment: Being part of a collaborative team is important at Harambee. You must be disciplined, committed, and willing to work together with your peers to achieve common goals.
- Inclusivity: Harambee encourages applicants from LSEN (Learners with Special Educational Needs) schools to apply, ensuring that this opportunity is open to all young people, regardless of background or challenges.
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Why Join Harambee’s Programme?
By joining Harambee’s Work Integrated Learning Programme, you are not only gaining valuable work experience but also contributing to a greater cause. Youth unemployment is one of the biggest challenges facing South Africa, and through this programme, you’ll have the chance to directly help others while growing your own skills. With a stipend, practical training, and a supportive work environment, this programme offers the perfect foundation for your career development.
Whether you’re passionate about customer service or looking to make a difference in the lives of fellow young South Africans, Harambee’s Contact Centre Work Experience Programme is the right step forward.
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Take Action
If you have a passion for helping others and are ready to grow your skills in a dynamic, supportive environment, don’t miss this opportunity. Apply today to join the Harambee Youth Employment Accelerator Work Integrated Learning Programme and start making a real difference in the lives of South Africa’s youth!